Refund Policy

01  Direction Sessions

Direction Sessions are standalone, time-reserved appointments. Once a session is confirmed and scheduled, it is generally non-refundable. If sufficient notice is provided, rescheduling may be possible.

02  Mentorship Packages

For multi-session mentorship packages, specific terms are clarified before starting, including session structure and schedule, payment arrangement, duration, and pause or continuation options. Once a session has taken place, completed sessions are non-refundable. Refund requests for unused sessions may be considered on a case-by-case basis. Long periods of inactivity or non-response may result in closure of the mentorship process without refund.

03  Rescheduling

If you need to change a scheduled session, please provide at least 24 hours’ notice where possible. Reasonable flexibility may be offered depending on the situation.

04  Missed Sessions

If a participant does not attend a scheduled session without prior notice, the session may be considered completed and will not be refunded.

05  Exceptional Circumstances

Unexpected situations or emergencies are considered with fairness and discretion. Beyond Frame aims to approach unexpected situations with fairness, discretion, and reasonable flexibility.

06  No Guaranteed Outcomes

Mentorship provides guidance, structure, feedback, and support, but does not guarantee specific outcomes such as income, clients, exhibitions, publications, or career results. Refunds are therefore not based on subjective expectations or anticipated outcomes.

07  Contact

For questions related to bookings, payments, or refunds: hello@beyondframe.studio